Payments & Additional Charges

All prices are payable in UAE Dirhams and all major credit cards are accepted (Visa/Master/Amex/Diners/Union Pay)

Pre Authorization Procedure

Daily & Weekly Rentals

Pre authorization will be blocked on a valid credit card based on the type of the car

Monthly Rentals

A pre authorization will be obtained on a valid credit card for the insurance excess, depending on the type of the car. For all monthly rentals payment are to be made in advance.

Delivery & Collections Charges

  • Within City Limits: AED : 100 per pick up or drop off
  • Inter Emirates : AED : 225 per pick up or drop off

Drop Off Charges

Airport Location: Vehicles rented from Ruwais or Al Ain locations and returned at Abu Dhabi Airport and vice-a-versa are subject to a AED 125 drop off charge which is excluding the Airport fee of AED 25.

Non Airport Locations: Vehicles rented from Ruwais or Al Ain locations and returned at any of our locations in Abu Dhabi and vice-a-versa are subject to a AED 125 drop off charge.

Toll Tax (Salik)

Toll Tax (Salik) will be charged @ AED 5/- per crossing and rates are subject to change without any prior notice.

Fines

All fines incurred by the hirer are his/her liability and will be charged with a 10% administration fee.

Airport Return Charge

Returning the car at the airport will entail a mandatory airport return charge as detailed below:

  • Dubai International Airport - Terminal 1 - AED 50/-
  • Dubai International Airport - Terminal 2 - AED 30/-
  • Dubai International Airport - Terminal 3 - AED 50/-
  • Dubai World Central Airport – AED 20/-
  • Sharjah International Airport - AED 25/-
  • Abu Dhabi International Airport - AED 25/-

Violation of Law

The insurance does not cover any accidents / damages if the vehicle has been driven under the influence of alcohol / drugs or used for racing, towing and off-road driving or any other activity considered against the UAE law. Any Such violation of law would make the hirer liable to pay for the total damages to the vehicle and any ancillary damages caused.

Age Restrictions

Minimum age requirement for driving rented vehicles is 25 years.

Vehicle Impounding

Incase if vehicle is impounded by the authorities for any violation of the Law the customer will be liable to compensate Dreamz for both the Impounding charges and loss of rental.

Value Added Services

Baby Seats

We recommend that the baby seats are pre-booked to ensure availability.

GPS

We recommend that the GPS are pre-booked to ensure availability.
Dreamz Car Rental is not liable for any errors, inaccuracies, omissions, or for any loss or damage suffered by users arising out of usage of any of the information published on any pages /maps on the Garmin GPS
The hirer is liable to pay for charges of AED 1000 for the loss of the Unit. In case of any damages all charges as determined by Dreamz are payable.

General Guidelines

Geographical Limits

Vehicle can be driven within the geographical boundaries of UAE only

Mileage Restrictions

Daily & Weekly Rentals

Unlimited Mileage on daily & weekly rental


 In order to avoid any refueling charges it is advisable to return the vehicle at same fuel level. If the vehicle is returned with a lower fuel, refueling charges will apply.

Rental Period

Rental Charges are on a 24 hour basis

General Terms and Condition:

1. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 2. United Arab of Emirates is our country of domicile. 3. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 4. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 5. The cardholder must retain a copy of transaction records and Merchant policies and rules. 6. Car no.is subject to change but will be replaved by same or higher category of car

Privacy Policy:

1. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
2. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
3. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Method of Payment:

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).

Delivery/Shipment Policy:

1. www.dreamzuae.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. 2. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund & Cancellation Policy:

Refunds will be done only through the Original Mode of Payment.

General

This online reservation facility does not constitute a contract for the supply of vehicle rental services. A contract will be entered into at the time of rental and will be governed by the laws of the country of rental.
Dreamz prepaid rental booking showing a specified value will be accepted as a means of payment of the reservation charges at rental counters. The booking must be accompanied by a credit card both for security and to cover the charges not included in the booking value, such as fuel, extras, and excess in case of damage or loss of the rented vehicle. A pre-authorisation will be taken on the credit card to cover excess & other additional charges at the time of vehicle hire. Standard Dreamz UAE Terms and Conditions apply. All rentals may be subject to additional surcharges (e.g. for special equipment, additional drivers, young drivers, optional insurances, fuel, Salik, Traffic fine etc.).
All rentals are subject to an insurance excess, optional insurances are available to excess.

Amendments:

(A) PAYMENT BY CREDIT CARD

Credit cards are accepted for online payment. Please note the Credit card used online must be presented at time of pick up. Credit card on the name of card holder must be available at pick up location. This is a mandatory requirement. The credit card must have enough funds to cover the security deposit.

(B) PREPAID RATES ONLY

Dreamz Car Rental UAE applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from www.Thriftyuae.com

(C) Change of Reservation:

1. Any change to a booking made online or through the call center will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:
a. Drop off location | b. Pick up date and time | c. Drop off time and date | d. Vehicle group |e. All other additional products.
2. Any modification for changes made online would have an amendment fee of Aed: 50.00
3. The primary customer name and the pick-up location on a reservation cannot be changed. If you wish to change the primary name or the pick-up location, then you must cancel the reservation (see below "Cancellations") and make a new reservation.
4. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation to be made.
5. Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below. All requests to amend a booking will be subject to normal availability of the requested vehicle. Prices may change between the date of the original booking and the amended booking, in which case the later prices will apply.

Cancellation:

1. Customers may cancel a pre-paid booking with an administration fee of AED: 50.00 if Dreamz car rental is advised 48 hours prior to pick up date.
2. For cancellations of rentals with less than 48 hours’ notice, Dreamz Car Rental will charge one day rental of the reservation and an Administration fee of AED: 50.00.
3. Refunds will be made to the credit card that the original booking was made on within 21 working days.

Early Return/ No Shows:

1. There will be no refund for unused car rental days on a prepaid rental, once the rental has started.
2. There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date.

Extensions:

If a rental needs to be extended once the car has been picked up, local rental rates and policies will apply for the additional days and the additional charges will be settled by customer's credit card.

Cash:

Cash as a form of payment is only accepted at the end of rental. At the beginning of rental a credit card is required for the deposit.

Late Arrival Policy:

If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within 4 hours of the specified pick-up time, (or if the location closes before then, by the locations closing time), the reservation will be treated as a No Show and charged accordingly.

Extras:

Your extras, i.e. GPS, Baby seat etc. are payable at the rental location & is subject to availability.